See also the FWF complaints procedure.

When a complaint is filed by a factory worker, manager or local trade unionist or NGO worker, FWF informs the affiliate(s) sourcing from the factory in question and investigates the complaint.

Once the investigation is complete, the affiliate is asked to formulate a response and the report, the response and FWF's verification plan are published.

Once the entire procedure is closed and the verification process concluded, the final report is also published.

The complaints procedure as described above was established in 2009. Complaints filed before 2008 are listed below.

In 2007, three complaints were filed about factories in India, Tunisia and Vietnam. In the cases in India and Tunisia, the FWF affiliates terminated their business relationships with the factories concerned, making it impossible for FWF to proceed with the procedure. On the case in Vietnam, the report is pending.

In 2006, a complaint was filed concerning the Metraco factory in Turkey where (then) FWF affiliate O'Neill was sourcing. The complaint involved unlawful dismissal of union members and harassment of others, constituting an infringement on the right to Freedom of Association and Collective Bargaining and was found justified. The report can be downloaded here.

In 2006, a complaint was filed concerning the FFI factory in India from which Mexx (Liz Claiborne) was sourcing. The complaint included a number of major issues, like severe (physical) harassment of workers, unlawful dismissal and forced, unpaid overtime. The complaint and ensuing process received a lot of publicity in The Netherlands in 2006-2007. The report for this procedure can be downloaded here.