In 2009, complaints were filed regarding nine factories in China and three in Turkey. FWF finds that complaints are usually filed soon after an audit has been performed, as during the audit the complaints handler - who is usually also the worker interviewer - is better known to workers and the threshold to complain is much lower. Thus, affiliates who do many audits are more likely to receive complaints about their suppliers.

When a complaint is filed within three months after a factory audit and the issues confirm the audit findings, the complaint is usually integrated with the corrective action plan that resulted from the audit.

For five of the nine complaints in China, this was the case and no seperate report will be published (see annual report 2009). Two of the complaints were inadmissible. The reports for the two complaints that were investigated separately can be downloaded here:

• April 2009: supplier of Filippa K in China
• May 2009: supplier of McGregor Fashion in China

Reports for the three complaints in Turkey are pending. For a summary, see the 2009 annual report.