See also the FWF complaints procedure.

When a complaint is filed by a factory worker, manager or local trade unionist or NGO worker, FWF informs the affiliate(s) sourcing from the factory in question and investigates the complaint.

Once the investigation is complete, the affiliate is asked to formulate a response and the report, the response and FWF's verification plan are published.

Once the entire procedure is closed and the verification process concluded, the final report is also published.

Complaints overview